The 911±¬ÁÏÍø (UM) System contracts with various companies to help administer our benefit and retirement plans. Some of these companies offer online directories of in-network providers.* When clicking on the links on this page, you will be directed to the administrator's website and exit the UM System website. Some administrators' websites (e.g., Delta Dental) will only be fully functional if you are using an up-to-date browser.
- Administrator: MetLife
- Phone: (888) 865-7940
- For enrollment or eligibility questions, or to initiate a claim, please contact the HR Service Center.
- Administrator: MetLife
- Phone: (888) 865-7940
- For enrollment or eligibility questions, or to initiate a claim, please contact the HR Service Center.
- Administrator:
- Phone: (844) 634-1237
- Provider directory: See in the UHC portal created for the UM System
- Mobile apps: , , ()
- Nurse Liaison
- Administrator:
- Phone: (844) 634-1237
- Provider directory: See in the UHC portal created for the UM System
- Mobile apps: , , ()
- Nurse Liaison
- Administrator(s):
- Phone: 1-866-899-5903
- Provider directory: As long as your doctor, hospital, or other provider participates in (i.e., accepts payment from) Medicare, you will receive the same level of coverage whether or not your provider is a member of the UHC Group National PPO Network. offers a link to Medicare-affiliated providers.
- Administrator:
- Phone: (800) 955-1201
- Provider directory: Log in via Express Scripts to access pharmacies for your plan.
- Mobile apps: , , , , ()
- Administrator:
- Phone: (800) 955-1201
- Provider directory: Log in via Express Scripts to access pharmacies for your plan.
- Mobile apps: , , , , ()
- Administrator(s):
- Phone: 1-866-899-5903 (TTY 711)
- Provider directory: View the drug list for your plan online by visiting the the website, or call the customer service line listed above to understand how prescriptions are covered. A convenient mail order option for your medications is also available through OptumRx? Home Delivery; call the number listed above to learn more.
- Administrator(s):
- For Defined Benefit portions (DB and Hybrid Plans): UM System
- For Defined Contribution portions (DC and Hybrid Plans):
- Phone:
- Fidelity Investments: 1-800-343-0860
- Mobile apps:
- Fidelity Investments: , , , ()
- Administrator:
- Phone: (888) 865-7940
- For enrollment or eligibility questions, please contact the HR Service Center.
- To initiate a claim, see the Taking Qualifying or FMLA Leave webpage.
Federal retirement benefits
Some 911±¬ÁÏÍø Extension employees receive retirement benefits from the federal government. If you are one of these employees, direct plan questions to the appropriate federal government office that pertains to your type of plan:
- (CSRS)
- (FERS)
- (TSP)
*Please note: You should always verify that your health care provider is participating in our network and accepting new patients before you receive services. You can do this by contacting your health care provider directly, checking the plan administrator¡¯s online provider directory, or calling the plan's customer service office at the telephone number shown on the back of your ID card.
Reviewed 2024-06-26
